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Paw Naturaw Grass Fed Organic Bison Diet for Dogs, Medallions, 56-Ounce Zip Close Bags (Pack of 8) | 
| Brand: Paw Naturaw
Category: Grocery
Buy New: $223.21(as of 7/30/10 06:09 PDT - Details)
Rating:  1 reviews
Sales Rank: 17958
Number Of Items: 8
Shipping Weight (lbs): 35.5
Dimensions (in): 6 x 5 x 4
ASIN: B001SAAYLQ
Shipping: Eligible for Super Saver Shipping
Promotion: Data not available Terms and Conditions
Availability: Usually ships in 2 to 3 days
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| Customer Reviews:
Good Product Bad Manufacturer Customer Relations July 30, 2010
Dog addict
I have ordered this product several times and each time it came fine. The last time it came frozen but was discolored through and through, brown and grey instead of red, all 8 bags. Amazon was great, they credited me immediately, but could not tell me what the problem was except it was safe to reorder. I have put in multiple calls to Paw Naturaw including emails without a response. (I have had easy communication with them on 1 other occasion).Are they having problems? Was it a warehouse problem? Is it safe to order? Was everything OK and I was wrong? NOT A CALL BACK OVER 3 WEEKS. Folks this is raw food and any change needs an explanation. I will now only buy the product locally (much more expensive I don't think I can afford it) and am considering switching to an alternate brand. My dog loves this stuff and I am writing this review because if others have had this problem then there is something wrong and Paw Naturaw needs to address it. If it is an isolated event it also needs explanation. Bottom line: Company can't sell raw food and ignore important questions. Why are they ignoring legitimate questions? I don't want them to go out of business or be hurt: they need to get their act together as far as customers are concerned.
When you pay $35 to $50 for a weeks worth of dog food the manufacturer should at least address your concerns.
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